1. Information We Collect
1.1 Personal Information: When you create an account, place an order, or contact our customer service, we may collect personal information such as your name, email address, shipping address, billing address, phone number, and payment information. This information is necessary to process your orders, deliver products, and provide customer support.
1.2 Non - Personal Information: We also collect non - personal information like your IP address, browser type, device information, and browsing behavior on our website. This data helps us analyze website traffic, improve user experience, and customize product recommendations.
2. Use of Information
2.1 Order Processing: We use the personal information you provide to process your orders, including verifying payment, arranging shipping, and providing order updates.
2.2 Customer Service: Your information is used to respond to your inquiries, resolve issues, and provide assistance related to your purchases.
2.3 Marketing and Promotion: With your consent, we may use your email address to send you marketing materials, product announcements, and special offers. You can opt - out of these communications at any time.
2.4 Analytics: Non - personal information is used for analytics purposes to understand how users interact with our website, which helps us enhance our services, optimize product placement, and improve overall user experience.
3. Information Sharing
3.1 Third - Party Service Providers: We may share your information with third - party service providers who assist us in running our business, such as shipping companies, payment processors, and marketing agencies. These providers are contractually obligated to protect your information and use it only for the purposes specified by us.
3.2 Legal Requirements: We may disclose your information if required to do so by law, such as in response to a court order, subpoena, or government request.
4. Information Security
4.1 We implement appropriate security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes using secure servers, encryption technology for sensitive data, and access controls for our employees and third - party partners.
4.2 However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
5. Your Rights
5.1 Access and Update: You have the right to access and update the personal information we hold about you. You can do this by logging into your account on our website or by contacting our customer service team.
5.2 Delete: You can request the deletion of your personal information, subject to legal requirements. Please note that we may need to retain some information for record - keeping or legal compliance purposes.
5.3 Opt - Out: You can opt - out of receiving marketing communications from us at any time by following the unsubscribe instructions in the emails we send or by contacting our customer service.
6. Cookies and Similar Technologies
6.1 We use cookies and similar technologies (such as web beacons) to enhance your browsing experience, remember your preferences, and analyze website usage. Cookies are small data files that are stored on your device.
6.2 You can manage your cookie settings through your browser. However, disabling cookies may affect some features and functionality of our website.
7. Changes to the Privacy Policy
7.1 We may update this privacy policy from time to time. Any changes will be posted on this page, and the effective date will be updated. We encourage you to review this policy periodically to stay informed about how we protect your information.
7.2 If we make material changes to the privacy policy, we will notify you through email or by prominent notice on our website.If you have any questions or concerns regarding our privacy policy, please contact our customer service team at customer service email. We are committed to protecting your privacy and will address your inquiries promptly.
Our Company: CAPYBARA PTE. LTD.
Address: #11-17, 10 ANSON ROAD, INTERNATIONAL PLAZA, SG 079903