1. Eligibility for Returns

1.1 We accept returns for clothing items within [X] days from the date of delivery. To be eligible for a return, the product must be in its original condition, which means it should be unworn, unwashed, with all tags attached.

1.2 Items such as undergarments, swimwear, and certain accessories may have different return criteria due to hygiene reasons. For these items, returns will only be accepted if they are in their unopened, original packaging.

1.3 Final sale items, which are clearly marked as such on the product page, are not eligible for return, except in cases of product defects.

2. Initiating a Return

2.1 To initiate a return, please contact our customer service team at [customer service email/phone number]. Provide your order number and the reason for the return. Our team will guide you through the process and provide you with a return authorization number.

2.2 You can also initiate a return through your account on our platform. Log in, go to the “Track Orders” section, select the order you wish to return, and follow the prompts to start the return process.

3. Return Shipping

3.1 Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, damaged item). In the case of our error, we will provide you with a prepaid return label.

3.2 If you are using your own shipping method, please ensure that you choose a trackable shipping service. We are not responsible for lost or damaged returns during transit.

4. Refund Process

4.1 Once we receive the returned item and verify its eligibility, we will process the refund. The refund will be issued to the original payment method used for the purchase.

4.2 The time it takes for the refund to be reflected in your account depends on your financial institution. Generally, it may take [X] business days for the refund to appear on your statement.

4.3 If the item was purchased with a gift card or store credit, the refund will be credited back to your gift card or store credit account.

5. Exchanges

5.1 If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above. Once we receive the returned item, you can place a new order for the desired item.

5.2 In some cases, if the item you want to exchange for is in stock, we may be able to process the exchange directly. Please contact our customer service team to inquire about this option.

6. Defective or Damaged Items

6.1 If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or a full refund, including return shipping costs.

6.2 Provide us with clear photos of the defect or damage, along with your order details. This will help us process your claim quickly.

7. Exceptions and Special Cases

7.1 In rare cases, we may make exceptions to our return policy on a case - by - case basis. Please contact our customer service team to discuss your situation, and we will do our best to find a solution that satisfies you.

7.2 If you have any questions or concerns regarding our refund and returns policy, please don't hesitate to reach out to our customer service team. We are committed to providing you with a satisfactory shopping experience.